Terms & refund policy

Last updated October 27, 2026

These terms cover use of nanasfridge.com and purchases from Nana's Fridge smart fridges. By using the site or buying from a fridge, you agree to them.

Buying from a fridge

• Fridges accept card, Apple Pay and Google Pay. No cash.
• You'll be charged for the items you take when the door closes. Prices are shown on the fridge screen or shelf labels.
• Please check expiration dates and ingredient labels before you buy. If you have allergies, read the package. We can't guarantee products are free of any allergen.

Refunds

If you were charged for something you didn't take, charged twice, got an item that was expired or damaged, or the fridge didn't work right, we'll make it right.

• Request a refund on our help page or email hello@nanasfridge.com.
• Include the fridge location, the date and time, and the last 4 digits of your card so we can find the charge.
• We'll respond within 1 business day. Approved refunds go back to the original payment method; your bank may take a few days to show it.

Hosting a fridge

Businesses that host a Nana's Fridge sign a separate placement agreement. In short: there's no cost to host, we handle stocking and service, and either side can end the placement with 30 days' notice.

Using this website

Please don't misuse the site or its forms (for example, by sending spam or false requests). Content on this site, including the Nana's Fridge name and logo, belongs to Nana's Fridge.

Limits

We work hard to keep fridges stocked and running, but we can't promise every item is always available or that a fridge will never need repair. To the extent allowed by law, our responsibility for any purchase is limited to refunding what you paid.

Contact

Questions? Email hello@nanasfridge.com.